This story is about how we want to see someone who will work hard and do their best against all odds, and how we will rally around to support them. Amidst all the bad things we hear about, there is still a lot of good to be done by people of goodwill. People of good will need each other.
The Folded Napkin…A Truckers Story
I try not to be biased, but I had my doubts about hiring Stevie. His placement counselor assured me that he would be a good, reliable busboy. But I had never had a mentally handicapped employee and wasn't sure I wanted one.
I wasn't sure how my customers would react to Stevie. He was short, a little dumpy with the smooth facial features and thick-tongued speech of Downs Syndrome. I wasn't worried about most of my trucker customers because truckers don't generally care who buses tables as long as the meatloaf platter is good and the pies are homemade.
The four-wheeler drivers were not the ones who concerned me; the mouthy college kids traveling to school; the yuppie snobs who secretly polish their silverware with their napkins for fear of catching some dreaded "truck stop germ," the pairs of white-shirted business men on expense accounts who think every truck stop waitress wants to be flirted with. I knew those people would be uncomfortable around Stevie so I closely watched him for the first few weeks.
I shouldn't have worried. After the first week, Stevie had my staff wrapped around his stubby little finger, and within a month my truck regulars had adopted him as their official truck stop mascot.
After that, I really didn't care what the rest of the customers thought of him. He was like a 21-year-old kid in blue jeans and Nikes, eager to laugh and eager to please, but fierce in his attention to his duties. Every salt and pepper shaker was exactly in its place, not a bread crumb or coffee spill was visible when Stevie got done with the table.
Our only problem was persuading him to wait to clean a table until after the customers were finished. He would hover in the background, shifting his weight from one foot to the other, scanning the dining room until a table was empty. Then he would scurry to the empty table and carefully bus dishes and glasses onto his cart and meticulously wipe the table up with a practiced flourish of his rag. If he thought a customer was watching, his brow would pucker with added concentration. He took pride in doing his job exactly right, and you had to love how hard he tried to please each and every person he met.
Over time, we learned that he lived with his mother, a widow who was disabled after repeated surgeries for cancer. They lived on their Social Security benefits in public housing two miles from the truck stop.
Their social worker, who stopped to check on him every so often, admitted they had fallen between the cracks. Money was tight, and what I paid him was probably the difference between them being able to live together and Stevie being sent to a group home. That's why the restaurant was a gloomy place that morning last August, the first morning in three years that Stevie missed work.
He was at the Mayo Clinic in Rochester getting a new valve or something put in his heart. His social worker said that people with Downs Syndrome often have heart problems at an early age so this wasn't unexpected, and there was a good chance he would come through the surgery in good shape and be back at work in a few months.
A ripple of excitement ran through the staff later that morning when word came that he was out of surgery, in recovery, and doing fine. Frannie, the head waitress, let out a war hoop and did a little dance in the aisle when she heard the good news. Marvin Ringers, one of our regular trucker customers, stared at the sight of this 50-year-old grandmother of four doing a victory shimmy beside his table. Frannie blushed, smoothed her apron and shot Marvin a withering look.
He grinned. "OK, Frannie, what was that all about?" he asked.
"We just got word that Stevie is out of surgery and going to be okay."
"I was wondering where he was. I had a new joke to tell him. What was the surgery about?"
Frannie quickly told Marvin and the other two drivers sitting at his booth about Stevie's surgery, then sighed: " Yeah, I'm glad he is going to be OK," she said. "But I don't know how he and his Mom are going to handle all the bills. From what I hear, they're barely getting by as it is."
Marvin nodded thoughtfully, and Frannie hurried off to wait on the rest of her tables. Since I hadn't had time to round up a busboy to replace Stevie and really didn't want to replace him, the girls were busing their own tables that day until we decided what to do.
After the morning rush, Frannie walked into my office. She had a couple of paper napkins in her hand and a funny look on her face. "What's up?" I asked.
"I didn't get that table where Marvin and his friends were sitting cleared off after they left, and Pete and Tony were sitting there when I got back to clean it off," she said. "This was folded and tucked under a coffee cup."
She handed the napkin to me, and three $20 bills fell onto my desk when I opened it. On the outside, in big, bold letters, was printed "Something For Stevie."
"Pete asked me what that was all about," she said, "so I told him about Stevie and his Mom and everything, and Pete looked at Tony and Tony looked at Pete, and they ended up giving me this."
She handed me another paper napkin that had "Something For Stevie"scrawled on its outside. Two $50 bills were tucked with in its folds. Frannie looked at me with wet, shiny eyes, shook her head and said simply: "Truckers."
That was three months ago. Today is Thanksgiving, the first day Stevie is supposed to be back to work. His placement worker said he's been counting the days until the doctor said he could work, and it didn't matter at all that it was a holiday. He called 10 times in the past week, making sure we knew he was coming, fearful that we had forgotten him or that his job was in jeopardy. I arranged to have his mother bring him to work. I then met them in the parking lot and invited them both to celebrate his day back.
Stevie was thinner and paler, but couldn't stop grinning as he pushed through the doors and headed for the back room where his apron and busing cart were waiting. "Hold up there, Stevie, not so fast," I said. I took him and his mother by their arms. "Work can wait for a minute. To celebrate your coming back, breakfast for you and your mother is on me!" I led them toward a large corner booth at the rear of the room.
I could feel and hear the rest of the staff following behind as we marched through the dining room. Glancing over my shoulder, I saw booth after booth of grinning truckers joining the procession. We stopped in front of the big table. Its surface was covered with coffee cups, saucers and dinner plates, all sitting slightly crooked on dozens of folded paper napkins. "First thing you have to do, Stevie, is clean up this mess," I said. I tried to sound stern.
Stevie looked at me, and then at his mother, then pulled out one of the napkins. It had "Something for Stevie" printed on the outside. As he picked it up, two $10 bills fell onto the table. Stevie stared at the money, then at all the napkins peeking from beneath the tableware, each with his name printed or scrawled on it. I turned to his mother.
"There's more than $10,000 in cash and checks on that table, all from truckers and trucking companies that heard about your problems. 'Happy Thanksgiving.'"
Well, it got real noisy about that time, with everybody hollering and shouting, and there were a few tears, as well. But you know what's funny? While everybody else was busy shaking hands and hugging each other, Stevie, with a big smile on his face, was busy clearing all the cups and dishes from the table.
Best worker I ever hired.
Plant a seed and watch it grow.
Sometimes you find a good story that comes out of nowhere, fact or
fiction doesn't matter, it's still a good story. I found this one on a
friend's FaceBook page. I hope it help you through your day too!
Friday, May 2, 2014
Thursday, May 1, 2014
When you put up with something, it costs you in time, money, resources and brain time. Costs are not attractive. If you consider that you have about 240 work days a year, tolerating something for just 10-minutes per workday equals a whole week per year.
We tolerate things for very good reasons. As you grew up you were told not to be so selfish; to cope, accept, be patient, wait your turn, be understanding, look on the bright side, work it out, compromise, make do, etc. Unfortunately, most of us learned these skills to our own detriment and we put up with too much. Isn’t it time to learn how to stop tolerating the things that no longer work and things that are not good for you?
You might have a good reason for tolerating things in your life. Examine those reasons how come you put up with old technology, bad relationships, a job that doesn’t really feed your soul and things that hold you down. Start changing the simple ones where you have total control and little or no risk, like cleaning out your desk drawer.
Consider the risks in making changes that are outside your total control. How will you tell your supervisor to stop disrespecting you in this or that way? How will you get your family to stop interrupting when you speak? How will you communicate your new boundaries and how you will respond when someone crosses those boundaries? Will you risk losing a job, friend or family when you make the changes you need to make?
In making a list of everything you tolerate, start with the favorite room in your home and expand to your whole house, yard, work, friends, family, etc. See which things you can change without risk, and strategize which others are worth the risk to change. As you stop tolerating the little things, you are practicing up for eliminating the bigger things.